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Privacy Policy

Information We Collect

We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions.

 

Your Account

When you place an order, you will have the option to check out as a guest or to create an account. Should you decide to create an account, we will ask you for your name, e-mail address, mailing address, credit card number and expiration date. Using your account information, we will send you communications that we believe are relevant to you. We will also ask you to accept marketing emails. These emails will promote new products and offer you with incentives and discounts you may use for future orders. You may opt-out at the time of creating your account and you can request to be added to our lists at a later time by emailing us at info@rainbowhoney.com.

 

Customer Reviews

We are pleased to hear from our customers and welcome your comments regarding our products. We include customer reviews on our website to allow other customers to see what you think about a product. These reviews may contain personally identifiable information, such as your name, should you choose to use your first and/or last name. To request removal of your personal information from these reviews, contact us at info@rainbowhoney.com.

 

Information Automatically Collected

We automatically receive and collect certain types of information whenever you visit our Web store.  For example, like many Web sites, we use "cookies" to obtain certain types of information when your Web browser accesses our Web site. This information includes the Internet protocol (IP) address of your computer, geographic location as determined by your IP address, your browser software and operating system, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, search and purchase history and information about the referring URL and the URL clickstream to, though, and from our Web site. We use this information to monitor the usage and performance of our site, to enhance our customers' search and shopping experience and to determine aggregate information about our user base and usage patterns.

 

Information from Third Parties

If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your packages or otherwise communicate with you. For example, we may receive customer information from our shippers or from third parties with which we operate co-branded businesses. In addition, we may acquire customer names, e-mail addresses and mailing addresses for select mailings from third parties.

 

 Other Information You Provide

We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or sweepstakes/contest entry forms, sign up for special discounts or coupons, communicate with us by e-mail, phone or otherwise, provide product reviews, or provide alternative delivery addresses.

 

Sharing Your Information with Third Parties

We protect all of your information against unauthorized access or release. We will not share your information with any third parties unless directed by you or by compliance with the law. In either instance, we will contact you first for your approval.

 

Security

When you place an order online, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet. Our shopping cart solution provided by Shopify uses SSL technology to prevent your information from being stolen or intercepted while being transferred to us and once we have received it. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it is not connected to the Internet, to keep it safe from hackers. Should you have any questions about security please contact us at info@rainbowhoney.com. 

 

Cookies

To personalize and enhance your browsing and shopping experience, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. Although we do not store personal information in cookies, we do tie cookies to a customer member ID which is then used to pull personal information out of the database for identification purposes. Cookies also let us know how you found us (e.g., through a particular web site or advertisement). Cookies are not used to access information entered on the secure server.

 

Unsolicited E-mail (SPAM)

Your privacy is very important to us. We will never share or sell your contact information with any third party. If you have opt-out from marketing emails, we will exclude your name from future emails. We will never authorize a third party to email you on our behalf.

 

Children

We do not sell products for purchase by children. If you are under 18, you may use our Web site only with the involvement of a parent or guardian.

 

Your Consent

By using our Web site, you consent to the collection, use, and disclosure of information in accordance with the terms of this privacy policy. We reserve the right to modify or amend this policy at any time. If we make material changes to this policy, we will notify you here, by e-mail. Should you have any question about your consent please contact us at info@rainbowhoney.com.

 

Your Comments

We welcome your feedback. If you have questions or comments about our privacy policies, feel free to drop us an e-mail at info@rainbowhoney.com.